Paulo is an extraordinary and forward-thinking leader, currently serving as the Chief Revenue Officer at Humach. Renowned for his unparalleled expertise in spearheading digital and cultural transformations within organizations, he stands at the forefront of the evolving landscape of customer experience (CX). With a keen eye for innovation, Paulo has a proven track record of revitalizing teams and driving substantial progress through his fresh and transformative approach. His passion lies in the intersection of digital evolution and organizational culture, where he thrives on ambitious thinking and successfully translates ideas into tangible results. At Humach, Paulo plays a pivotal role in leading and empowering the workforce to navigate the dynamic realm of digital transformation. His adeptness at navigating diverse constituencies and fostering collaboration ensures that all stakeholders are actively involved in the journey toward a digitally transformed future. As Chief Revenue Officer, Paulo leverages his extensive business acumen to identify opportunities, position the organization strategically, and secure advantageous deals in the ever-evolving digital landscape. His role involves not only achieving exceptional results in business development but also cultivating an approachable leadership style that resonates with the digital age.

Before joining Humach, Paulo’s career path was marked by notable achievements at Dell, Xerox, and Alorica, where he excelled at leading strategic verticals, nurtured senior client relationships, orchestrated numerous mergers and acquisitions, and played a crucial role in shaping the direction of digital and cultural initiatives. With more than three decades of experience, Paulo has consistently showcased his leadership acumen in corporate restructuring, global mergers, and the management of key accounts, all while championing digital transformation across diverse sectors.

A distinguished graduate of Johnson & Wales University with dual degrees in Marketing and Sales Management, Paulo's commitment to driving positive impact extends beyond his professional achievements. He actively contributes to the community by serving on the board of the Hill Country Community Ministries, Austin Call Center Alliance and Golfinity. Paulo is not just a leader; he is a visionary guiding organization through the digital age with unparalleled expertise and dedication.