Robert Weis

VP, Customer Service and Operations Wiley and Sons

Day 2: Wednesday, March 24th

Wednesday, March 24th, 2021

1:35 PM INTERACTIVE PANEL: How to Humanize Digital Customer Experience in the Age of AI

To weather challenging times and maintain business continuity, digital capabilities need to be utilized for efficient communication between companies and their customers. It is critical to understand your AI requirements and capabilities to deliver a unified, streamlined digital experience across any device or channel. In this session, we’ll address how various organizations have adopted these technologies, the results they’ve seen, and what organizations should look for in AI solutions to improve the end-to-end

experience.

Check out the incredible speaker line-up to see who will be joining Robert.

Download The Latest Agenda