Steven Carleton

Vice President Customer Experience Premera Blue Cross

Day 2: Wednesday, March 24th

Wednesday, March 24th, 2021

1:05 PM BENCHMARKING SESSION: CX in the US Healthcare System

In this session, Steven shares the complexity of healthcare system and considerations of how to deliver for the customer/member in the face of numerous other players that may not have the customer/member's needs at the core.

Check out the incredible speaker line-up to see who will be joining Steven.

Download The Latest Agenda