COPC Inc. provides consulting, training, certification and the RevealCX™ software solution for operations that support the customer experience. The company created the COPC Standards, a collection of performance management systems for call center operations, customer experience management, vendor management, and procurement. Founded in 1996, COPC Inc. began by helping call centers improve their performance. Today, the company is an innovative global leader that empowers organizations to deliver a superior customer experience across all channels. COPC Inc. has headquarters in Winter Park, Fla., and operations in Europe, Middle East, Africa, Asia Pacific, Latin America, India and Japan. www.copc.com