Operative Intelligence is a market first AI Powered Customer Insights platform that arms contact center leaders with eye-opening intelligence to improve not just customer service but the entire customer experience.
Going beyond traditional speech analytics, Operative Intelligence’s technology automatically uncovers deep insights into the reasons why customers contact support at scale, in their own words. This enables contact centers to optimize not only operational performance but address the challenges that drive customers to contact in the first place, helping leaders improve the metrics that matter. Operative Intelligence integrates into existing contact center solutions and provides a single source of truth for actionable insights and initiatives.
Operative Intelligence was founded by Peter and James Iansek, who after 25 years of working in customer service and contact centers, built a solution to help contacts centers unlock the potential of every human interaction and better meet the needs of customers at scale through data-driven decision making. The company’s operations are headquartered in the United States and Australia, serving leading Brands and BPOs globally.