Conversational Service Automation is an emerging category of solutions that leverages the power of AI to help enterprises deliver transformational customer service experiences. It achieves that through an intelligent combination in real time of various overlapping categories – conversational analytics, data analytics, voice bots, IVR systems, security, Robotic Process Automation (RPA) and customer feedback history – to drive both automated human to machine conversations, as well as personalized conversations between customers and contact center agents.
Uniphore believes the future of customer service is every voice being truly heard. The Company’s vision is to bridge the gap between people and machines through voice and AI. Uniphore enables businesses globally to deliver transformational customer service by providing a platform that detects customer intent, assists agents through real-time analytics and behavioral coaching and automates agent tasks. Conversational Automation and Analytics, Conversational Assistant and Conversational Security change the way enterprises keep close to customer service, engage their consumers, build loyalty and realize efficiencies.
For more information on how Uniphore delivers business value using Conversational Service Automation technologies, please visit www.uniphore.com