Day 3 | Friday, November 7
8:30 am - 9:15 am
CCWomen Panel with Breakfast | How Women Lead, Overcome, and Lift Each Other in Customer Contact
In a world where professional challenges are inevitable, how women support, mentor, and empower one another can make all the difference. Join an inspiring conversation with female leaders who are reshaping the narrative around mentorship, resilience, and collaboration. From embracing vulnerability to standing firm in the face of adversity, our speakers will explore how leaning on collective wisdom, amplifying each other's successes, and navigating difficult situations without ego strengthens not just individual careers but the entire business ecosystem. Discover how building a true community of women in business, one rooted in respect, resilience, and real connection, is critical to thriving in today's workplace and beyond.
When women support women, incredible things happen.
Learn how to navigate adversity, build powerful networks, and lead with authenticity in this powerful CCWomen session.
8:45 am - 8:55 am
Opening Remarks
Take a few minutes to re-orient yourselves with today's itinerary. We will review any housekeeping items and updates.
9:15 am - 9:45 am
Fireside Chat | Lessons in Leadership: What I’d Tell My Younger Self
Leadership is learned in the trenches—and often, in hindsight. In this candid conversation, a seasoned executive reflects on the defining moments, hard-won lessons, and unexpected challenges that shaped their career. From navigating setbacks to building influence, gain personal insights you won’t find in a playbook.
Pain Points Addressed:
- Navigating career-defining pivots
- Building leadership confidence over time
- Balancing ambition, empathy, and impact
Please check your 1:1 personalized itinerary located under "My Meetings" in the mobile app. It's possible you may or may not have a meeting scheduled at this time. We will have networking opportunities available for those who are free at this time.
The workplace is evolving - but are your teams evolving with it? This session explores how forward-thinking leaders are reimagining roles, upskilling employees, and adopting technologies that support agility, resilience, and long-term growth. Hear how organizations are preparing today’s workforce for tomorrow’s challenges.
Pain Points Addressed:
- Skill gaps in AI-enabled environments
- Outdated team structures and role definitions
- Technology adoption without change enablement
10:45 am - 11:15 am
Morning Break | Trail Treats
Fuel like a desert explorer with grab-and-go snacks perfect for a mid-morning munch.
11:15 am - 12:00 pm
CCW Digital Deep-Dive | What’s Next: 5 Non-Negotiables for the Future of Customer Contact
The playbook is changing. Based on CCW Digital’s latest insights and industry analysis, this session outlines the five critical focus areas every customer leader must prioritize to stay competitive - from AI implementation and workforce strategy to customer trust and data actionability. Walk away with a distilled roadmap for leading with clarity in an era of constant change.
Key Focus Areas:
- Future-ready workforce models
- Data strategy and AI adoption
- Experience design that scales with empathy
- Customer trust and transparency
- Operational agility amid disruption
