Aaron Miller

Vice President CX Strategy, Portfolio, and Program Management ADT

Day 2 | Thursday, November, 2

8:30 AM KEYNOTE | From Vision to Reality: Unleash the Power of Agile Methodologies for Customer-Centric Success

In a rapidly evolving digital landscape, where customer journeys and business outcomes are shaped by technology, the shift from traditional waterfall development to agile methodologies is a game-changer. How can organizations effectively transform their vision into a tangible roadmap that not only delivers exceptional customer experiences but also drives enterprise success? Join us for an insightful session as we explore how to bridge the gap between vision and execution, and discover practical approaches to foster innovation, collaboration, and customer-centricity for delivering exceptional experiences.


Key Takeaways:

- Understand the fundamental differences between waterfall and agile methodologies and their impact on customer experience, business agility, and technology development

- Learn how to translate enterprise vision into tangible, customer-centric roadmaps that guide agile development and foster innovation

- Discover best practices for integrating CX strategy, product management, and program management to deliver seamless customer journeys, foster cross-functional collaboration, and achieve business objectives

Check out the incredible speaker line-up to see who will be joining Aaron.

Download The Latest Agenda