Sandy Ellis

Generative AI can transform customer service and support, elevating the customer experience, improving products and services, and streamlining operations. By gaining a deeper understanding of customers' needs and behaviors, businesses can anticipate their future needs and make data-driven decisions to enhance overall customer experience.

Key Takeaways:

- Use cases, benefits, and potential drawbacks of using generative AI

- The importance of human oversight in ensuring optimal outcomes

- How to implement generative AI in existing environments and share best practices for success

Don't miss this opportunity to gain insights on how generative AI can revolutionize customer service and support, and position your business for success in the era of customer-centricity.