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View Agenda | CCW Healthcare Exchange 2024

Join us as we bring together senior healthcare executives to dive into the evolving landscape of patient access and the contact center, driven by advancements in technology, evolutions in healthcare delivery models, and shifts in the workforce. Key Discussion Topics:

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Past Attendee Snapshot | CCW Healthcare Exchange September 2024

Take a look at which senior healthcare experience leaders joined us at the Exchange last year!

CCW Digital Content

PX Trends In A Hypercompetitive Healthcare Landscape

Whereas quintessential retail and consumer brands have ensured shoppers can effortlessly process returns or access technical support at any time, healthcare establishments have long subjected patients to journeys devoid of personalization, transparency, and empathy. Thanks to new marketplace trends, however, the tide is beginning to turn. Patients have never had...

Generative AI Simplified: First Steps to Achieving Success

Driving an impressive impact, generative AI is actually more accessible than CX leaders may think. This report aims to unpack: The importance of Generative AI for the contact center Key benefits, strategies and frameworks for success AI priorities for the year ahead