The transition from the hospital to home care can be a challenging one, leading to gaps in care, communication, and connection. Whether due to unclear expectations, limited follow-up, or a lack of personalized support, these moments affect not only a patient’s experience but their overall health and well-being.
Learn from two home health leaders who are elevating how feedback is gathered and acted upon, both from patients and caregivers. From integrating real-time caregiver feedback into mobile workflows to tackling persistent access and scheduling challenges, and utilizing AI to match patients and caregivers based on their cultural and linguistic needs, hear about how next level organizations are closing the loop.
Key Strategies & Lessons:
Access to care starts with operational excellence, and Arthur Price, VP of Access at MetroHealth, is leading the charge. In this case study, he’ll unpack his approach to advancing access across a complex health system through optimizing ambulatory scheduling workflows, aligning contact center operations through ACD improvements, and building governance models that bring consistency to a decentralized system.
Strategies:
The term “digital front door” has become a fixture in healthcare conversations, but the move from ideation to implementation isn't quite as snappy as the phrase itself. In this expert-led session, we'll explore how to design digital pathways that reduce friction, meet patients where they are, and support scalable, omnichannel strategies.
From unifying fragmented systems to streamlining access workflows and driving personalized engagement, get the inside scoop from a technology partner who's been in the trenches. Packed with practical insights, real-world results, and a dynamic discussion, this session will give you a roadmap for building a front door that patients want to walk through.
The disconnect between payers and providers has long slowed care decisions, added friction, and frustrated patients. But what if smarter tech could finally bridge the gap?
This session explores the potential of advanced platforms to transform payer-provider collaboration through aligning teams, automating decision-making, and creating shared knowledge bases. Learn how organizations are leveraging data-driven tools to accelerate authorizations, reduce administrative back-and-forth, and unlock a more intelligent, cohesive, and impactful system of care.
Expanding access takes more than opening up schedules – it requires intentional alignment across people, processes, and performance metrics. In this strategic discussion, Melba Ansah, Executive Director of Ambulatory Ops & Strategic Initiatives at UChicago Medicine, will walk through her organization’s TARGET (Template, Access, Realignment, Growth, Efficiency, Transparency) initiative, designed to drive enterprise-wide improvements in provider availability, operational efficiency, and access to care.
Value-based care model transformations often faces setbacks within a landscape defined by stringent regulatory frameworks . We'll explore innovative ways to expand care delivery, bridge payer and provider priorities, and close access gaps while staying compliant and mission-aligned.
Key Takeaways:
As patient expectations change and operational complexity increases, healthcare organizations are redefining leadership roles. Patient Access is evolving from a transactional function to a strategic driver of experience, equity, and efficiency, earning its place in the C-suite.
In a dynamic panel, hear from a Chief Patient Access Officer and a Chief Patient Experience Officer who will share insights on reshaping systems, strategies, and cultures. Dive into the reality of operational workflows, differing priorities and functions, and collaboration aimed at improving outcomes for patients, staff, and the bottom line.
Digital tools are transforming access and engagement, but without the right governance, even the most promising platforms can fall flat. Too often, organizations race to implement solutions without first establishing the oversight, evaluation, and cross-functional alignment needed to sustain them.
In this session, Brandon Darrington, VP of Internal Medicine, explores how to lay the groundwork for long-term digital success. From establishing shared evaluation frameworks to navigating stakeholder alignment, he’ll outline the governance pathways healthcare systems must build before hitting "go."
Key Takeaways:
We've explored the critical frameworks and governance structures that must be in place to ensure digital tools deliver long-term value. Now, let’s take it one step further and dive into the real-world impact of platform and tool integration. What happens after the launch? What’s been helpful, and where have the unexpected roadblocks popped up?
We'll kick off with a panel of digital transformation leaders who will share firsthand experiences and insights on the impacts of these emerging technologies. From streamlining and personalizing member experience to enhancing the operational efficiency of customer service teams, we'll explore key use cases and the challenges of scaling impact.
Attendees will then break into roundtable discussions to:
We'll conclude with a larger group share focused on actionable strategies for sustaining digital investments to ensure that tools maximize ROI.