Dr. Tiffany Cotterman PhD
Vice President of Customer Experience Clear Harbor
Dr. Tiffany Cotterman is a recognized leader in Learning & Development and Customer Experience strategy. As Vice President of Customer Experience at Clear Harbor, she leads the creation of brand-enhancing learning ecosystems built on adult learning principles, behavioral science, and cognitive science.
Tiffany developed Clear Harbor’s Clear Expertise and Responsibility Strategy and the C.L.E.A.R. Recognition Program, which turn agents into brand guardians through structured, science-backed development. She brings forward her own doctoral research on maximizing learning and performance for adult learners in dynamic corporate environments — research that was nominated for Best Research in the Field.
By utilizing the latest advancements in learning science, Tiffany helps organizations deliver effortless, emotionally intelligent customer experiences that protect and elevate brand equity.
Day 2 | Thursday, September 25
9:00 AM Effortless Learning, Effortless Care: Raising the Bar on Healthcare Service Delivery
In healthcare, every frontline interaction directly impacts the patient experience. Clear Harbor has redefined what it means to partner with a service provider by embedding a proven, brain-based learning framework into the way we train and develop our agents. This approach, grounded in the science of learning, ensures that agents consistently deliver patient-centered care that enhances outcomes and strengthens brand trust.
In this engaging session, Dr. Tiffany Cotterman, Vice President of Customer Experience at Clear Harbor, will share how this science-driven training model builds capable, confident agents who provide seamless, high-quality service for healthcare organizations. Attendees will see how effortless learning leads to consistent performance, making it possible to deliver an effortless patient experience at scale.
Key takeaways:
- Why effortless patient care begins with effortless agent learning
- How brain-based strategies maximize learning, retention, and consistent performance
- How Clear Harbor’s training approach raises the bar on healthcare service delivery
Check out the incredible speaker line-up to see who will be joining Tiffany.
Download The Latest Agenda
