September 24 - 26, 2025 | Chicago, IL
Solution Providers
CCW Healthcare Exchange
2025 Solution Providers
Bright Software, Inc.
Website: learnwithbright.com/
Bright is a global learning technology platform that uses simulations, practice, and personalized coaching to build skilled, experienced, and fulfilled contact center teams. It’s immersive learning that transforms.We specialize in contact center training simulations that build soft skills - such as empathy, de-escalation, and problem solving. Our platform also enables... Read More
Buwelo
Website: https://buwelo.com/
Nearshore/offshore contact centers with some of the LOWEST ATTRITION RATES in the industry. Invest in a remote team that stays with you for years, not months. PCI, SOC2 & ISO27001 certified. Read More
Datamatics
Website: https://www.datamatics.com/
Datamatics is a Digital Operations, Technology and Experiences company that provides intelligent solutions for data-driven businesses to increase productivity and enhance the customer experience. With a complete digital approach, Datamatics portfolio spans across Digital Technology Solutions, Business Process Management and Engineering Services powered by Artificial Intelligence. It has established products... Read More
Clear Harbor
Website: clearharbor.com
Clear Harbor is dedicated to protecting and enhancing your brand’s customer experience (CX) while optimizing costs. Unlike traditional offshore outsourcing that can compromise service quality, our nearshore solution aligns with your brand and CX standards. Through effort-reducing strategies and brand-centric agent training, we ensure consistent, high-quality interactions that reflect your... Read More
CMP Research
Website: www.cmpresearch.com
CMP Research is an independent insights product that helps strategic customer contact leaders make better decisions faster. Signature research, case studies, and data-driven benchmarks help leaders innovate, advance, and compare their function’s performance and provide decision-support to executives in an uncertain and ever-changing customer service climate. Read More
First Class Connection
Website: firstclassconnection.net/
More solutions. Better value. Done. It's that simple. We understand when you're busy with other business-critical operations, how challenging it is to source and manage CX business requirements. Building an effective CX experience and digital transformation strategy, sourcing the right tools, and managing their installation is a full-time commitment that... Read More
Five9
Website: http://www.five9.com
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating billions of call minutes annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create more human... Read More
Mosaicx
Website: www.mosaicx.com
Businesses can't hire enough agents to keep every customer happy, so Mosaicx uses conversational AI to create an agent-like experience without a human agent. This creates fast, easy, personalized service experiences, which increases customer loyalty. Mosaicx Intelligent Virtual Agents (IVA) are built from an array of service modules, making them... Read More
Observe.ai
Website: https://observe.ai/
Observe.AI: The AI platform built for modern contact centers Observe.AI, the AI platform for contact centers, enables companies to automate, analyze and act on every customer interaction. Built upon our leadership in conversation intelligence, our platform combines advanced capabilities such as Voice AI Agents, Real-time AI, Post-interaction AI, Summarization AI,... Read More
ProcedureFlow
Website: procedureflow.com
ProcedureFlow makes your employees experts
faster. By combining the power of a knowledge base, work flow, and agent
scripting, contact centers can reduce agent effort and provide the best
possible customer experience. ProcedureFlow acts as a training and on the job
support tool for agents, enabling them to start work... Read More
Prosodica
Website: https://www.prosodica.com/
We are contact center veterans, technology innovators, behavioral scientists, and data science experts working to build technologies that enhance human connections, improve employee engagement, and promote sustainably efficient contact center operations. We work with progressive contact center enterprises to address their most challenging operational issues by crafting a more engaging,... Read More
Regal
Website: https://www.regal.io/
Regal is a Generative AI CX platform that empowers companies in high-consideration industries to perfect every customer interaction. We drive better sales, support, and retention - with way less effort - in three ways:1) We help you build, test, deploy, and monitor autonomous AI Agents that are low-latency, omniscient, and... Read More
SecureLogix
Website: https://securelogix.com/
SecureLogix delivers cloud-based call authentication and spoofing detection services to increase contact center security, improve customer experiences and lower contact center costs. SecureLogix assigns a risk score to each call, filters attacks and fraud out of your network, and orchestrates your fastest, lowest cost, most optimal authentication decisions. Our patented... Read More
Sinch
Website: https://www.sinch.com/
Sinch's all-in-one cloud contact center helps you improve customer satisfaction and ROI. Read More
Working Solutions
Website: workingsolutions.com/
With 27 years of success, Working Solutions is a recognized leader in scalable contact center services. Our experts know how to blend artificial intelligence for routine tasks with intelligent agents to solve complex issues for the best customer experiences (CX). Fast and fluid, our virtual workforce of sales, service and... Read More
