September 04 - 06, 2024 | The Grand Hyatt Tampa | Tampa, FL
Solution Providers
CCW Healthcare Exchange
2024 Solution Providers
CMP Research
Website: www.cmpresearch.com
CMP Research is an independent insights product that helps strategic customer contact leaders make better decisions faster. Signature research, case studies, and data-driven benchmarks help leaders innovate, advance, and compare their function’s performance and provide decision-support to executives in an uncertain and ever-changing customer service climate. Read More
Covisian
Website: covisian.com/us/
𝐂𝐨𝐯𝐢𝐬𝐢𝐚𝐧 is a tech company specialized in providing 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐬, 𝐬𝐞𝐫𝐯𝐢𝐜𝐞𝐬 and 𝐭𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐢𝐞𝐬 for 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐞𝐗𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 & customer care. An international group with more than 23,000 employees working in over 46 locations with more than 150 clients. 𝐂𝐨𝐯𝐢𝐬𝐢𝐚𝐧 strives to 𝐛𝐮𝐢𝐥𝐝 𝐚𝐧 𝐞𝐚𝐬𝐢𝐞𝐫 𝐰𝐨𝐫𝐥𝐝 by solving the small everyday problems of... Read More
Datamatics
Website: http://www.datamatics.com
Datamatics is a global BPO leader specializing in delivering high-impact Contact Center Services, Backoffice Support, and Patient Analytics. Our expertise spans across Healthcare Providers, Payers, Pharmaceuticals, and HealthTech companies, helping them enhance patient outcomes, streamline operations, and navigate the complexities of modern healthcare. Read More
Foundever
Website: http://www.foundever.com/
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and... Read More
Journeyfront
Website: www.journeyfront.com
Great employee retention, performance, and training all start with great hiring. Get hiring wrong and everything downstream is more likely to go wrong as well. Journeyfront is an intelligent hiring suite designed to help contact centers build and execute a more efficient/effective hiring process and improve new hire turnover/performance. We... Read More
Kenway Consulting
At Kenway, our unique approach distinguishes us in the consulting industry, focusing on trust over transactions and strategic advisory coupled with hands-on delivery. We're not just consultants but multidisciplinary experts committed to the leanest, most effective team composition for each project. Specializing in Data & Analytics, Application Development, Salesforce, Program... Read More
LinkLive
Website: linklive.ai
LinkLive is the leading all-in-one, AI-enabled communications and contact center platform, trusted by over 1,200 of the world’s most highly secure organizations to improve the effectiveness of customer-facing teams. LinkLive offers a unified interface for chat, SMS, voice, video and secure mail to industries including finance, healthcare, social assistance, retail,... Read More
Observe.AI
Website: Observe.ai/
Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on a 30 billion-parameter contact center large language model (LLM) and the most accurate Generative AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions to maximize frontline team performance and drive... Read More
Prosodica
Website: https://www.prosodica.com/
Prosodica is a company that brings speech analytics technology to every enterprise through a zero-configuration deployment model that delivers the most valuable insights without the usual effort of integration, set up, configuration, and model training. Our technology listens to calls to produce data about the call topic, significant events, customer... Read More
Talkdesk
Website: http://www.talkdesk.com
Talkdesk® is on a mission to rid the world of bad customer experience. With our cloud-native, AI-powered customer experience platform, purpose-built industry solutions, and extensible AI offerings, we empower enterprises in the cloud and on premises to deliver exceptional customer experiences that make them more competitive, grow revenue, reduce costs,... Read More
Tech Mahindra
Website: https://www.techmahindra.com
Tech Mahindra (NSE: TECHM) offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 145,000+ professionals across 70+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services,... Read More
Working Solutions
Website: https://workingsolutions.com/
With 27 years of success, Working Solutions is a recognized leader in scalable contact center services. Our experts know how to blend artificial intelligence for routine tasks with intelligent agents to solve complex issues for the best customer experiences (CX). Fast and fluid, our virtual workforce of sales, service and... Read More
Zoom
Website: www.zoom.us
Zoom is a secure unified communications and collaborations platform for video and audio conferencing, cloud phone, group chat, and webinars across mobile devices, desktops, conference rooms, telehealth and clinical spaces. Special features for healthcare such as a patient waiting room, Epic integration, far-end camera control, and support for low-bandwidth environments,... Read More
