Meet Our Industry Experts & Innovators!


Rachel Papka
Rachel Papka
Chief Innovation Officer
SDMI
Todd Unger
Todd Unger
Chief Experience Officer
American Medical Association
Joan Pendergast Cox
Joan Pendergast Cox
Chief Experience Officer
LifeBridge Health
Arthur Price III
Arthur Price III
Vice President of Access to Care
Metro Health
Faithe Toomy
Faithe Toomy
Director, Voice of the Customer & Insights
Insulet Corporation
Yasir Khalid
Yasir Khalid
Director, People Centered Care and Health Justice
WOHS
Brandon Darrington
Brandon Darrington
VP for Internal Medicine, Executive Administrator for Clinical Affairs and Admin
Emory Healthcare
Jessica McAllister
Jessica McAllister
System Vice President, Strategy & Operations
Tufts Medicine
Dr. Shikha Desai
Dr. Shikha Desai
Vice President Operations, Student Resources
Unitedhealthcare
Jeremy Stroud
Jeremy Stroud
Vice President, Customer Service, Patient Services, and IT Delivery
Heartland Dental
Carrie Koenig
Carrie Koenig
Vice President, Patient Experience & Communication
MedStar Health
Melba Ansah
Melba Ansah
Executive Director, Ambulatory Operations and Strategic Initiatives
Uchicago Medicine
Laurie Simpson
Laurie Simpson
AVP High Reliability
Samaritan Health Services
Mansi Mehta
Mansi Mehta
Executive Director, Customer and Content Strategy, Rare Diseases
Novartis
Brooke Lynch
Brooke Lynch
Divisional Director of Digital
Customer Management Practice