Jeremy has 25+ years of experience in the customer service industry, most recently leading several customer service teams within Heartland Dental for the last 6 years. Within Heartland, Jeremy is responsible for the 350+ seat Patient Services Center which assists patients when they call Heartland supported practices. He also manages internal customer service teams across Heartland, including IT Support and Op Services. With over $3.2B in annual revenue, Heartland is the largest Dental Support Organization in the United States serving nearly 1,800 dental office locations. Prior to Heartland, Jeremy worked for several companies including Patterson Companies, Five Pack Creative and Prudential bringing a wide array of experience from the healthcare, financial services, and technology industries. Jeremy holds both a Bachelor of Science in Business Management - Management Information Systems from Southern Illinois University – Carbondale and with a heart for continuous learning, he recently achieved his MBA from the University of Illinois in 2023.
Join us for a dynamic panel session to explore how digital transformation can optimize contact center resources to provide customer-centric experiences that are both efficient and personalized. Discover actionable strategies to drive digital transformation and reduce contact rates through leveraging online portals and self-service options for basic care and inquiries, which will enable agents to handle more complex inquiries.
Check out the incredible speaker line-up to see who will be joining Jeremy.
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