Arthur L. Price III is a results-driven healthcare patient access executive. He is respected and valued as a business professional with extensive clinical experience, administrative oversight, and staff leadership. His leadership continues to result in high-performing contact centers with exceptional quality and service standards. He has dedicated the past 15 years to improving quality and expanding access to healthcare for all.
Price has successfully launched and managed Access Centers for major Academic and Non-Profit health systems throughout the years. He specializes in rapid-growth centralizations and change-management initiatives. Under his leadership, Access Center metrics soared to their highest potential, and senior leaders respect and value his ability to streamline patient access protocols and execute strategy across the enterprise.
Day 2 | Thursday, September 25
9:00 AM KEYNOTE CASE STUDY | From Scheduling to Scalability: Inside MetroHealth's Operational Overhaul
Access to care starts with operational excellence, and Arthur Price, VP of Access at MetroHealth, is leading the charge. In this case study, he’ll unpack his approach to advancing access across a complex health system through optimizing ambulatory scheduling workflows, aligning contact center operations through ACD improvements, and building governance models that bring consistency to a decentralized system.
Strategies:
- Streamline ambulatory scheduling with decision trees and provider template optimization.
- ACD optimization for decentralized contact centers.
- Build governance models to ensure scalable, consistent access.
- CFTE mapping and analysis across clinical specialties.
Check out the incredible speaker line-up to see who will be joining Arthur.
Download The Latest Agenda
