Jasmine Garcia

Implementing a cloud contact center (CCaaS) in healthcare is about more than technology—it’s a strategic opportunity to redefine how patients access care. In this session, leaders at different stages of the CCaaS journey will share their experiences, from shaping early-stage adoption to measuring the impact of fully implemented systems.

Key Focus Areas:

• Defining a patient-access vision and aligning it with organizational goals
• Sourcing & partnering effectively with technology vendors and service providers
• Overcoming operational and cultural challenges during adoption
• Leveraging data to drive measurable improvements in patient experience and contact center performance

Whether you’re exploring CCaaS, implementing it, or optimizing a live system, this session offers actionable guidance for delivering better access, outcomes, and experiences.