Roni Jamesmeyer

In this session, we’ll cut through the AI noise and focus on what’s really happening today: what analysts are predicting, where companies are seeing results, and how AI is reshaping key performance metrics. You’ll hear how industries from healthcare to retail are using AI to automate routine interactions, reduce operational costs, and free up staff for higher-value work. We’ll take a look at the call center KPIs of tomorrow and share practical insights on what it takes to drive measurable outcomes in your organization.