Vivek Goel

Collecting feedback is just the first step—real impact comes from translating those insights into strategies that improve care, equity, and retention. This session brings together leaders who apply both quantitative and qualitative data to reimagine the patient journey and balance organizational goals with the needs of people at every level.

Key Focus Areas:

• Strategies for capturing and integrating feedback from patients, staff, and providers
• How to balance qualitative and quantitative insights to shape decision-making
• Balance experience priorities with resource and financial constraints
• Build tools and frameworks that turn diverse perspectives into consistent, measurable outcomes