Additional Content Download

Whereas quintessential retail and consumer brands have ensured shoppers can effortlessly process returns or access technical support at any time, healthcare establishments have long subjected patients to journeys devoid of personalization, transparency, and empathy. Thanks to new marketplace trends, however, the tide is beginning to turn. Patients have never had more options for evaluating and selecting the best possible providers, which means healthcare organizations face unprecedented pressure to improve.

What are these trends? Why are they shaping patient expectations? How can healthcare providers overcome new and enduring challenges and make patient centricity a reality?

Driving an impressive impact, generative AI is actually more accessible than CX leaders may think. This report aims to unpack:

• The importance of Generative AI for the contact center
• Key benefits, strategies and frameworks for success
• AI priorities for the year ahead
  

Take a look at which senior healthcare experience leaders joined us at the Exchange last year!

Vivek Goel, Chief AI Strategist at Wellness Connection gives insight into how to overcome critical challenges healthcare organizations face, while not compromising value-based and human-centric care.

These senior healthcare executives have confirmed their attendance to the CCW Healthcare Exchange this September 4-6 in Tampa!

In this Q&A, Sheri Johnson, VP of Enrollment and Billing at UCare shares her top insights on: 

• The Patient-Centered Approach
• Digital Transformation in Healthcare
• Enhancing Overall Patient Access and Experience