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PX Trends In A Hypercompetitive Healthcare Landscape

PX Trends In A Hypercompetitive Healthcare Landscape

Whereas quintessential retail and consumer brands have ensured shoppers can effortlessly process returns or access technical support at any time, healthcare establishments have long subjected patients to journeys devoid of personalization, transparency, and empathy. Thanks to new marketplace trends, however, the tide is beginning to turn. Patients have never had more options for evaluating and selecting the best possible providers, which means healthcare organizations face unprecedented pressure to improve.

What are these trends? Why are they shaping patient expectations? How can healthcare providers overcome new and enduring challenges and make patient centricity a reality?

Generative AI Simplified: First Steps to Achieving Success

Generative AI Simplified: First Steps to Achieving Success

Driving an impressive impact, generative AI is actually more accessible than CX leaders may think. This report aims to unpack:

  • The importance of Generative AI for the contact center
  • Key benefits, strategies and frameworks for success
  • AI priorities for the year ahead
Past Attendee Snapshot | CCW Healthcare Exchange September 2024

Past Attendee Snapshot | CCW Healthcare Exchange September 2024

Take a look at which senior healthcare experience leaders joined us at the Exchange last year!

Industry Insights with Vivek Goel | CCW Healthcare Exchange September 2024

Industry Insights with Vivek Goel | CCW Healthcare Exchange September 2024

Vivek Goel, Chief AI Strategist at Wellness Connection gives insight into how to overcome critical challenges healthcare organizations face, while not compromising value-based and human-centric care.

View Current Attendee Snapshot | CCW Healthcare Exchange September 2024

View Current Attendee Snapshot | CCW Healthcare Exchange September 2024

These senior healthcare executives have confirmed their attendance to the CCW Healthcare Exchange this September 4-6 in Tampa!

Industry Insights with Sheri Johnson | CCW Healthcare Exchange September 2024

Industry Insights with Sheri Johnson | CCW Healthcare Exchange September 2024

In this Q&A, Sheri Johnson, VP of Enrollment and Billing at UCare shares her top insights on: 

  • The Patient-Centered Approach
  • Digital Transformation in Healthcare
  • Enhancing Overall Patient Access and Experience