Brenden brings passion and a wealth of experience as a transformational data and analytics leader within Kenway. His industry experience in Finance and Healthcare working in startups through Fortune 100 companies on the leading edge of people and technology change enable him to keenly understand the people, process, and technology challenges and opportunities of our clients. He has built and matured data and analytics capabilities and teams to meet strategic organizational goals, accomplish merger & acquisition activity, and enable digital transformation. His principal areas of focus are Data Governance, Data Management, Business Intelligence, and leading through change.
Day 2 | Thursday, September 5
1:00 PM Roundtable A | Mastering Generative AI in Healthcare Contact Centers: From Implementation to Unpredictable Customer Experiences
As healthcare organizations rush to implement Generative AI, many overlook essential success criteria, governance, testing, and monitoring, resulting in unpredictable patient and caregiver experiences, and security risks. In this round table, we’ll explore how to address these challenges by establishing foundational architecture, implementing effective reporting, and ensuring Generative AI initiatives are secure, compliant, and consistently deliver high-quality experiences.
Check out the incredible speaker line-up to see who will be joining Brenden.
Download The Latest Agenda
