Carrie Koenig

The transition from the hospital to home care can be a challenging one, leading to gaps in care, communication, and connection. Whether due to unclear expectations, limited follow-up, or a lack of personalized support, these moments affect not only a patient’s experience but their overall health and well-being.

Learn from two home health leaders who are elevating how feedback is gathered and acted upon, both from patients and caregivers. From integrating real-time caregiver feedback into mobile workflows to tackling persistent access and scheduling challenges, and utilizing AI to match patients and caregivers based on their cultural and linguistic needs, hear about how next level organizations are closing the loop.

Key Strategies & Lessons:

• Best practices communication gaps and scheduling issues through real-time updates and transparent workflows.
• Leverage AI and analytics to drive personalized care delivery and customer service, from patient-caregiver matching to ensuring all touchpoints meet patients where they’re at, regardless of generation, culture, language, and more.
• Equip providers with actionable insights to streamline administrative tasks and ensure consistent care continuity throughout each touchpoint.