Clay Wolff
Managing Director - Business Development Kenway ConsultingClay Wolff has a decade of experience in strategic and technology consulting, with a specialization in operational strategy and technology solutions. Previously, he worked at Cushman & Wakefield and Creative Artists Agency, enhancing his analytical skills. A University of Chicago graduate, he is active in community service and was recognized as a "Rising Star in the Profession" by Consulting Magazine in 2018 for his excellence in client services management.
Day 2 | Thursday, September 5
1:00 PM Roundtable A | Mastering Generative AI in Healthcare Contact Centers: From Implementation to Unpredictable Customer Experiences
As healthcare organizations rush to implement Generative AI, many overlook essential success criteria, governance, testing, and monitoring, resulting in unpredictable patient and caregiver experiences, and security risks. In this round table, we’ll explore how to address these challenges by establishing foundational architecture, implementing effective reporting, and ensuring Generative AI initiatives are secure, compliant, and consistently deliver high-quality experiences.
Check out the incredible speaker line-up to see who will be joining Clay.
Download The Latest Agenda
