Dr. Shikha Desai is a dynamic and results-driven strategic leader with over 30 years of experience in healthcare operations. She excels in driving transformational change, optimizing processes, and leading high-performing teams. With a strong foundation in strategic management and innovation, Dr. Desai’s expertise spans various domains, including financial management, change leadership, and compassionate customer service delivery. She is recognized for her ability to manage large-scale, complex initiatives while fostering a culture of collaboration and excellence.
Professional Highlights:
- Leadership and Innovation: Spearheaded the obtaining of 4 official U.S. patents, demonstrating a commitment to innovation and driving technological advancements within the organization.
- Operational Excellence: Improved user experience scores by 4% year-over-year in 2022 and achieved a 16% reduction in claims adjudication rates.
- Strategic Management: Led process optimization initiatives, resulting in significant cost savings and improved operational efficiency.
- Compassionate Service Delivery: Achieved a 19.3% improvement in processing 90% of claims within 10 days, showcasing a commitment to timely and empathetic service delivery.
Diverse Experience:
Dr. Desai has extensive international experience, having worked in Canada, India, Jamaica, Japan, the Philippines, the United Kingdom, and the United States. Her global perspective enhances her ability to navigate and lead within diverse cultural and operational contexts.
Academic Background:
- DBA (Doctor of Business Administration): Strategy & Innovation (2022)
- MBA: Marketing & Finance (2018)
- Bachelor of Science: Management (2009/2010)
- Medical Assistant Diploma: High School Graduate (2001)
- Additional Certifications: Advanced Change Management, Financial Management
Dr. Shikha Desai’s commitment to excellence, innovation, and compassionate leadership makes her a sought-after speaker and consultant in the fields of healthcare operations and strategic management. Her insights and experiences offer valuable lessons in driving organizational success and fostering a culture of continuous improvement.
Day 2 | Thursday, September 5
5:00 PM PANEL | Transform the Employee Experience: Empowering Teams to Enhance Customer Care
Exceptional customer care begins with a motivated and engaged workforce. Join our panelists as they share their strategies for boosting employee engagement. This session delves into fostering an interdepartmentally unified approach, leveraging customer service centers as critical gateways to patient support, and developing next-level leaders. Learn how our panelists successfully raised employee engagement scores and cultivated a thriving team culture. Discover practical insights into nurturing a motivated workforce that drives organizational excellence and enhances the patient journey. Whether you're in operations, customer service, or leadership, this session offers valuable takeaways for empowering your teams and transforming the healthcare experience.
Check out the incredible speaker line-up to see who will be joining Shikha.
Download The Latest Agenda
