Dr. Edison Bond, Jr. is currently the Chief Patient Experience Officer at St. John’s Episcopal Hospital, Episcopal Health Services, Inc, the only hospital providing emergency and ambulatory care to the densely populated, culturally and economically diverse, and medically underserved populations of the Rockaways and Five Towns in southern Queens County and southwestern Nassau County, New York.
Dr. Bond has held the previous leadership positions: Chief Patient Experience Officer at Arnot Health System in Elmira, New York; Senior Director, Office of Patient Experience at MetroHealth System in Cleveland, Ohio; Director of Patient & Guest Relations at SUNY Downstate Medical Center, Brooklyn, New York and Director of Patient Relations, Baystate Health System, Springfield, Massachusetts.
Dr. Bond has over 30 years of health care experience working in public and private academic medical centers and acute care hospitals. He has a proven track record in leading the successful cultural transformation for enhancing the patient experience and employee engagement. In 2014, SUNY Downstate Medical Center was the only academic medical center that was recognized in the Commitment to Excellence category. Under his leadership, SUNY Downstate received the 2014 Press Ganey Commitment to Excellence Award for Continuous Improvement in Patient Experience.
Dr. Bond is a true advocate and servant leader. His tireless dedication to helping others secure the best medical care available is unsurpassed. He is committed to ensuring that the delivery of quality and culturally competent health care services is available. Dr. Bond has received numerous awards and recognition for his leadership, commitment to advocacy, and organizing for social justice.
Day 1 | Wednesday, September 4
4:45 PM PANEL | Building Bridges: Integrating Employee & Patient Experiences for Value-Based Care
Explore the critical role of creating a cohesive healthcare ecosystem where employee and patient well-being intersect to drive value-based care and positive outcomes.
During this session, our experts share:
- How to align organizational goals with the needs of both employees and patients for exceptional care delivery and improved patient outcomes.
- Leadership strategies to integrate shared decision-making and evidence-based tactics into care delivery.
- Actionable approaches to create a foundational culture of empathy, gratitude, and engagement that enhances the human experience for patients and employees alike.
Check out the incredible speaker line-up to see who will be joining Edison.
Download The Latest Agenda
