Michael DeJager

Exceptional customer care begins with a motivated and engaged workforce. Join our panelists as they share their strategies for boosting employee engagement. This session delves into fostering an interdepartmentally unified approach, leveraging customer service centers as critical gateways to patient support, and developing next-level leaders. Learn how our panelists successfully raised employee engagement scores and cultivated a thriving team culture. Discover practical insights into nurturing a motivated workforce that drives organizational excellence and enhances the patient journey. Whether you're in operations, customer service, or leadership, this session offers valuable takeaways for empowering your teams and transforming the healthcare experience.