Mike Stack

In today’s digital-first landscape, patients expect to access healthcare through their preferred channels, which significantly impacts engagement and outcomes. However, this shift creates challenges for healthcare agents, who must navigate multiple systems while providing exceptional service. This presentation will explore strategies to empower agents in delivering human-centered patient experiences. We will highlight a case study of a healthcare organization that successfully integrated LinkLive with Epic. This integration provided agents with real-time access to patient records, streamlined workflows, and reduced Average Handle Time, leading to improved agent experience and higher patient satisfaction. Join us to discover how technology can enhance the human element in healthcare.