Mir Mahmood is a distinguished healthcare professional with more than 15 years of extensive experience in the home health sector. Throughout his career, he has achieved notable successes in centralizing operations, enhancing patient care outcomes through strategic management of diverse patient populations, and implementing cutting-edge technologies such as home health software and mobile applications. Mir has been at the forefront of innovation, leveraging Process Automation and AI to streamline business processes and improve operational efficiency. Mir is recognized for his expertise in optimizing workforce management, ensuring optimal staffing levels and high-quality care delivery across healthcare settings. With a deep commitment to advancing healthcare practices and technology integration in the home health industry, Mir brings a wealth of knowledge and practical insights to the conference, aiming to inspire and educate peers on achieving excellence in patient care and operational effectiveness.
Day 2 | Thursday, September 25
8:30 AM Q&A Panel | Voices From the Frontline: Closing the Loop in Home Healthcare
The transition from the hospital to home care can be a challenging one, leading to gaps in care, communication, and connection. Whether due to unclear expectations, limited follow-up, or a lack of personalized support, these moments affect not only a patient’s experience but their overall health and well-being.
Learn from two home health leaders who are elevating how feedback is gathered and acted upon, both from patients and caregivers. From integrating real-time caregiver feedback into mobile workflows to tackling persistent access and scheduling challenges, and utilizing AI to match patients and caregivers based on their cultural and linguistic needs, hear about how next level organizations are closing the loop.
Key Strategies & Lessons:
- Best practices communication gaps and scheduling issues through real-time updates and transparent workflows.
- Leverage AI and analytics to drive personalized care delivery and customer service, from patient-caregiver matching to ensuring all touchpoints meet patients where they’re at, regardless of generation, culture, language, and more.
- Equip providers with actionable insights to streamline administrative tasks and ensure consistent care continuity throughout each touchpoint.
Check out the incredible speaker line-up to see who will be joining Mir.
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