10th - 11th June 2020 | London, UK

Customer Contact Week Executive Exchange

Customer Contact Week (CCW) is the world's largest customer contact event series. CCW Executive Exchange is a premium, invitation-only event built for today's most senior CX and Contact Center Leaders.

1:1 Business Meetings

Shorten your RFP Cycle by taking part in one-to-one private business meetings with solution providers that can help you navigate your biggest challenges.

Outstanding Venue

Take 2 days out of the office to not only learn, but also to relax and brainstorm in luxury. Bonus: Accommodation is waived for qualifying attendees.

Mix & Mingle

Because of the unique structure of the Exchange, networking is more productive with shared challenges, insights and goals during scheduled activities and an exclusive site tour.  

Project Analysis

Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.  


With a number of highly crafted sessions reflecting strategic issues senior executives have identified as priorities, take a two-fold approach to address both customer experience & employee experience.


The Exchange gathers 60 senior executives in order to provide a myriad of actionable takeaways, ranging from insight into new technologies to guidance on measuring performance to strategy for establishing a customer contact vision.

Secure Your Place at the Exchange!

​​​​​If you are interested in attending, please contact our Audience Development Team!​​​​​


Contact Us

If you are interested in attending the Customer Contact Week Executive Exchange UK, please contact exchangeinfo@iqpc.com.

Get involved with the latest discussions around customer service, and receive speaker, sponsor, venue, and content updates about the Exchange by following us across our social media channels.