Free Content & Event Materials

Welcome to the CCW Executive Exchange Resource Library! On this page you'll find free resources and industry insights.

Featured Download

Exclusive Interview with Helen Zuurmond, Head of CRM and Customer Services, Hema

We sat down with Hema's Head of CRM and Customer Services, Helen Zuurmond in this exclusive interview with one of the thought leaders within the customer service space.

The Rise of Artificial Intelligence in Customer Service

Whether you’re in a big global corporate in the financial services industry, an innovator in consumer tech or a digital-only retailer, customer service is king in any and all industries. However in recent years, senior customer contact executives have been struggling to balance ever-changing cust ...

CCW Executive Exchange Sponsorship Prospectus 2020

Senior decision-makers in customer experience and contact centre roles will attend the CCW Executive Exchange as prospective customers, looking to shorten their RFP Cycle by taking part in one-to-one private business meetings with solution providers like you. The Exchange gathers 60 senior con ...

Working From Home: Essential Reading

Customer Crisis: COVID-19

During this incredibly sensitive time, brands must be mindful of the decisions they make as the impact on customer loyalty and employee experience may last long after this health epidemic blows over. Read our article exploring COVID-19: Customer care and employee experience in times of widespread social stress for more...

What is the Digital Workplace?

The digital workplace has advanced significantly throughout the past decade and as we move into a new era of remote working, why not learn more about the subject? This detailed infographic gives you a snapshot of key statistics and trends, including: what we know, today's challenges, managing email, duplicating work,...

Evolution of the Digital Workplace: A Journey Through the 2010s & Predictions for the 2020s

We interviewed a number of industry thought leaders responsible for their company’s digital workplace strategy and asked them to walk us through their digital workplace journey through the past decade and to outline their predictions for the new decade. They each provided a brief overview of how the digital workplace...

Employee Experience: Today & Beyond

We had the chance to hear from Brett Caldon, CEO of Workgrid Software, and gain expert insights into how IT plays a significant role in employee experience and the future of the digital workplace. Brett is Head of Business Operations for Workgrid Software, a tech start-up and wholly owned subsidiary...

How Companies Can Leverage Mobility as a Catalyst for Digital Transformation

We had the pleasure of sitting down with Gina Gallo, CEO of Stratix, to discuss her expert insights into how mobility helps drive the digital transformation change and help connect the employee experience to that of the customers.

60 Seconds with Automation Leaders

We interviewed four leaders from the automation space to divulge their insights into their company’s automation strategy, automation journey, the impact this has on their business, the role their solution providers play in their automation, and much more.

Request An Invite

Request An Invitation

If the CCW Executive Exchange sounds like an event at which your organisation should be represented, please let us know by filling out the form below, emailing us on:, or calling us on: +44 (0) 207 368 9484. In response to your enquiry a member of the team will...


Presentation by Helen Zuurmond, Head of CRM and Customer Services, Hema

We work so hard on our customer–centric branding and our customer-first approach but what does it actually take to embed these things as behaviour within the organisation? This session will look at customer-centricity from the inside out and talk about the important questions about internal process and culture that need...