10th - 11th June 2020 | London, UK

Free Content & Event Materials

Welcome to the CCW Executive Exchange Resource Library! On this page you'll find free resources and industry insights.

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Request An Invitation

If the CCW Executive Exchange sounds like an event at which your organisation should be represented, please let us know by filling out the form below, emailing us on: exchangeinfo@iqpc.com, or calling us on: +44 (0) 207 368 9484. In response to your enquiry a member of the team will...

Additional Content Download

The Rise of Artificial Intelligence in Customer Service

Whether you’re in a big global corporate in the financial services industry, an innovator in consumer tech or a digital-only retailer, customer service is king in any and all industries. However in recent years, senior customer contact executives have been struggling to balance ever-changing customer expectations.


Presentation by Helen Zuurmond, Head of CRM and Customer Services, Hema

We work so hard on our customer–centric branding and our customer-first approach but what does it actually take to embed these things as behaviour within the organisation? This session will look at customer-centricity from the inside out and talk about the important questions about internal process and culture that need...

Exclusive Interview with Helen Zuurmond, Head of CRM and Customer Services, Hema

We sat down with Hema's Head of CRM and Customer Services, Helen Zuurmond in this exclusive interview with one of the thought leaders within the customer service space.