2020 Agenda

The 2020 Customer Contact Week Executive Exchange UK Agenda has officially been launched!


This year's speaker faculty consists of senior thought leaders within the contact centre space, including:

  • Chris Thewlis, Chief Operating Officer, nPower
  • Nicola Millard, Head of Customer Insight & Innovation, BT
  • Andrew Clayton, Global Head Customer Experience, E.ON
  • Tracy Kennedy, Director of Customer Service, Ryanair
  • Bruce Swan, European Customer Care GM, Panasonic
  • Jane Bates, Business Services Director, Co-op
  • James Revell, General Manager, Air France KLM


Other Resources Available:


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