Virtual Think Tanks

Facilitator: Nick McQuire, Senior Vice President and Head of Enterprise Research, CCS Insight

Join this CCW Virtual Think Tank sponsored by RingCentral

• Sharing of best practices for virtual meetings, and exploring what can make or break an internal digital meeting
• Comparing internal and external business meeting requirement and how to optimise and professionalise each
• Exploring the different technological possibilities for carrying your workforce into the future

With the sudden move to work from home, workplace leaders have found themselves ensuring communication and collaboration is maintained across all teams and functions. In this 60 minute Virtual Think Tank, join together with leaders from across a range of different sectors to discuss how quality of meetings has been upheld throughout times of disruption.

Join this CCW Virtual Think Tank sponsored by Ring Central

With Covid-19 moving employees across the globe into home-offices, companies have had to quickly change their operations to provide a secure, yet user-friendly way of working. With a great need for secure platforms and interactions, the users will not only be looking to conduct their business from a range of different devices, but also to adapt to new processes and customer preferences. In this 60 minute Virtual Think Tank, come together with peers from a range of different industries to discuss how you can create a secure remote environment, that remains customer centric.

With recent impact of Covid-19 on the workplace, not only are customer contact centre agents moving to more remote and alternative ways of working, but additionally so are the customers. Most companies will be faced with a decrease in available front line workers due to the global pandemic, at the same time as customer behaviour will have changed along with restrictions being brought into play. This 60 minute Virtual Think Tank will bring together senior-level customer contact leaders to discuss the direct impact of Covid-19, and more so, what solutions and strategies need to be taken to stay ahead in a changing customer landscape.

• Evaluate the changing pain points across the customer journey and how you can better link contact centre agents with existing channels
• Investigate the changing nature of preferred channels amongst customers and how you can have the structure to support any necessary amendments
• Optimise efficiency by improving the flexibility of working through new user-friendly methods

Join this CCW Virtual Think Tank sponsored by RingCentral