Koopid

Dr. Venky Krishnaswamy is the founder and CEO of Koopid Inc., a venture-backed SaaS company based in Silicon Valley and Bangalore, India. Koopid’s A.I-powered CX Orchestration platform simplifies consumer-to-business conversations, delivering frictionless engagement across channels and dramatically speeding up service. Venky was previously worldwide head of Avaya Labs, the research division of Avaya Inc., with responsibility for incubating new products and solutions. He is recognized as an industry pioneer in the enterprise communications industry, and built the earliest known multimedia IP phone in the industry. He holds over 50 granted US patents and is the author of numerous scientific publications. He is a two-time winner of the prestigious Thomas Edison Award presented by the R&D Council of New Jersey for his influential patents on the use of AI techniques in Unified Communications and context processing in Contact Center applications.

Dr. Krishnaswamy holds masters and doctorate degrees in computer science from Yale University and a bachelor’s degree from IIT Madras. He has also been featured or keynote speaker at many leading conferences and industry events.