Asia's #1 Regional Customer Contact Event
September 02 - 05, 2025
| Grand Copthorne Waterfront Singapore
E-book Contact Center Industry in Asia 2025 (Solution Providers)
The Definitive Guide to the Contact Centre Industry in Asia 2025
Discover What’s Shaping Asia’s Contact Centre Industry
The APAC contact centre landscape is undergoing a seismic transformation. This exclusive market report unveils regional trends, investment forecasts, and country-specific insights into the booming industry across:
- India – $33B market, global outsourcing hub
- Philippines – 1.5M+ workers, $39B industry
- Malaysia – Strategic multilingual BPO destination
- Singapore – High-quality service, data-secure hub
Whether you’re a CX leader, BPO strategist, or tech innovator, this report delivers must-know analysis for 2025 and beyond.
What’s Inside:
- Country-by-country breakdown of BPO growth and economic impact
- Key technology drivers: AI, automation, omnichannel, and cloud
- Strategic outlook: Challenges, investment shifts, and talent trends
- Industry commentary from CX leaders at Thunes, Jupiter Money, and more
- Direct links to CCW Asia 2025 agenda sessions related to these trends
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