Exploring the Applications of Generative AI for Customer Engagement

Private Lunch Session - By-Invite-Only
 *Held concurrently with 14th Annual Customer Contact Week Asia 2023 - Main Conference Day One Wednesday, 14 June 2023.

Generative AI is an emerging technology that can transform customer contact and enhance customer experiences. By creating new content, simulating scenarios, and driving innovation in interactions, generative AI offers vast opportunities for improving customer operations. The impact of generative AI on customer contact is significant and multifaceted. It enhances customer satisfaction by enabling more engaging interactions and improves efficiency. Business leaders are now looking into adopting AI seriously, and the time is now!

At this by-invite-only private lunch session, customer leaders will delve into the potential applications of Generative AI in customer contact, examines its future impact on the industry, and provides key insights on this transformative technology.

Wednesday, 14 June 2023

13:10hrs

Private Lunch Discussion
Exploring the Applications of Generative AI for Customer Engagement

  • Exploring how generative AI can be applied in customer contact to enhance interactions and drive innovation
  • Discussing the potential impact of generative AI on the industry, examining its transformative potential for customer operations
  • Gaining valuable insights into generative AI, including its benefits and challenges, and learning how to effectively leverage this technology for improved efficiency and customer satisfaction

Moderator: Benjamin Chandraraj, SVP of Product Management, Sprinklr

Benjamin Chandraraj, SVP of Product Management in Sprinklr, is an expert in transforming Contact Centres. He has 20+ years of leadership experience, deploying large customer transformation projects. Prior to Sprinklr, Ben worked for Dell for 19 years and specialised in leading the organisation of 20,000+ agents handling 50M+ contacts in 16 languages.

Ben has a successful track record helping organisations:

  • Make informed, value-based long-term investment decisions
  • Develop operating models designed for cultural adoption
  • Proven track record of developing engaged, high-performing teams

Winner of numerous industry awards for implementation of Integrated sophisticated AI capabilities & out of the box technology for a differentiated solution to resolve new support challenges, he has been rated as an Exceptional Performer & identified as a key talent in his various roles.

14:10hrs

Main Plenary Session Start

Sponsored by:


In Partnership With :

CCW Digital

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