Founded in 2011, the Customer Experience Professionals Association is the independent global non-profit organization dedicated to the customer experience profession. We increase the impact and visibility of customer experience professionals, facilitate effective member-to-member sharing, and establish respected standards. We publish the CXPA CX Book of Knowledge and grant the Certified Customer Experience Professional (CCXP) certification. Learn more about our history. During 2020, the CXPA Board and staff spent several months listening to members and reflecting on CXPA and its future. The consistency in feedback led the Board to adopt a sharpened focus and strengthened commitment to CXPA as an organization devoted to the success of CX professionals. Our new mission and vision statements reflect these commitments: