Asia's #1 Regional Customer Contact Event

September 02 - 05, 2025 | Singapore

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Optimising Digital CX and Leveraging AI for Efficient CX

Executive Breakfast Discussion

Tuesday, 27 June 2023 |Singapore

Optimising digital CX and leveraging AI have become paramount for organisations seeking efficient and effective CX strategies in today's digital landscape.

Customer leaders recognise the importance of connecting various platforms to drive efficiency, enabling users to perform end-to-end tasks seamlessly. In addition, no one can ignore the transformative potential of AI. Customer leaders believe AI can enhance their work, enabling them to reach the right customers and achieve better results. So how can AI be leveraged to drive further efficiency? With that said, fostering innovation while maintaining operational efficiency is a challenge.

At this exclusive by-invite-only Executive Breakfast Discussion on 27 June 2023, let us look at reshaping your customer strategy through:

✔️Maximising the utilisation of your digital CX ecosystem to drive efficiency gains

✔️Adopting AI as a tool in reshaping the creation and delivery of customer experiences

✔️Balancing innovation and efficiency to drive business growth

For more information on this Executive Breakfast Discussion, please contact: Steven.Tang@iqpc.com.sg

Tuesday, 27 June, 2023

08:50	Registration
09:00	Opening & Welcome Address by IQPC
09:05	Attendee Networking & Introduction
09:25	Breakfast
09:45	Opening Address by Spinklr Christoph Jourdan, VP, APAC Solutions Consulting, Sprinklr Christoph Jourdan is Vice President of Growth Markets Solutions Consulting at Sprinklr, the unified customer experience management platform (Unified-CXM) for modern enterprises. With more than a decade experience in Digital Strategy, Digital Marketing, and Creative Strategy, Christoph leads Sprinklr’s team of Solution Consultants in APAC and MEA to help customers optimise their CX objectives.
10:00	Discussion:Optimising Digital CX and Leveraging AI for Efficient CX Moderator: Christoph Jourdan, VP, APAC Solutions Consulting, *Sprinklr* Christoph Jourdan is Vice President of Growth Markets Solutions Consulting at Sprinklr, the unified customer experience management platform (Unified-CXM) for modern enterprises. With more than a decade experience in Digital Strategy, Digital Marketing, and Creative Strategy, Christoph leads Sprinklr’s team of Solution Consultants in APAC and MEA to help customers optimise their CX objectives. Guest Speaker: Alex Soliman, Regional Customer Care Centre Manager, *Ikano Retail (IKEA)* Alex Soliman is the Manager for the Customer Contact Centres at IKEA Retail overlooking operations at all centres located in Malaysia, Singapore, Thailand, Philippines and Mexico. Hear from Alex on how he has successfully implemented his CX strategies with Sprinklr, to achieve his business objectives.
11:10	Summary of Discussion & Closing Address
11:10	End of Event

Asia's #1 Regional Customer Contact Event

Optimising Digital CX and Leveraging AI for Efficient CX

Tuesday, 27 June, 2023

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