Asia's #1 Regional Customer Contact Event

July 16 - 19, 2024 | One Farrer Hotel, Singapore

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Jiahao Yee

SEA Customer Journey Partner Maersk

Using customer journey mapping to understand customer engagement and contact pain points
Explore strategies for leveraging customer journey maps to facilitate seamless omnichannel experiences
Discover how customer journey maps provide insights into agent-customer interactions to optimise performance metrics and resource allocation

Check out the incredible speaker line-up to see who will be joining Jiahao.