At BT, we believe the future of customer engagement lies in intelligent, seamless connections. As a global leader in telecommunications and IT services, we support contact centres across Asia and beyond with advanced voice, cloud, and digital infrastructure solutions. With operations in over 180 countries, our expertise enables organisations to deliver secure, scalable, and personalised interactions that build trust and customer loyalty. Our voice capabilities sit at the core of next-gen customer engagement—enhanced through cloud contact centre platforms, CPaaS integrations, and our innovative Global Fabric network. This Network-as-a-Service (NaaS) offering delivers on-demand, programmable connectivity that keeps your systems responsive, agile, and secure. Whether you're modernising your contact centre, embedding voice and messaging into digital journeys, or future-proofing your communications infrastructure, BT provides the tools and global reach to lead with confidence. We’re redefining the contact centre experience—making every customer interaction smarter, faster, and more connected.