Delivering Curiously Human Engagement with Your Customers

The traditional contact centre model no longer works. The rapid increase in digital adoption, and shifts in many business models provides opportunities for contact centres to not only lift customer satisfaction, but employee satisfaction as well. Many companies are transitioning to more convenient and efficient forms of engagement, where messaging plays a key role. Automation and bots are an integral part in navigating between voice and mobile channels, however, many companies forgo the crucial "human touch". 

In this exclusive Boardroom session, you will get to hear from Director of Strategy at LivePerson, Kevin Wordon, as he discusses how businesses are delivering technology powered conversations that are Curiously Human™ and how the Human Bot Tango leads to better customer and agent experience.

For more information on this exclusive Boardroom Discussion, please contact: Eleen.Meleng@iqpc.com.sg

This discussion will be moderated by: 

Wee Tee Lim, Regional Director, South East Asia, LivePerson

Lim Wee Tee is the Regional Director of LivePerson in Southeast Asia, where he is responsible for spearheading LivePerson’s sales & customer success operations in ASEAN with a focus on expanding the business within the region. Wee Tee joined LivePerson from DataSpark, a mobility intelligence company, where he served as Regional Sales and Channels Director. With more than two decades of experience in the field of CRM and analytics, Wee Tee is well experienced in leading and managing teams to deliver and execute LivePerson’s solutions to leading enterprise businesses in the region.

Kevin Wordon, Director of Strategy, APAC LivePerson

Kevin has held several high-profile leadership roles in strategy, consulting, marketing, digital, IT and customer experience across world renowned organisations including Adobe, Retail Food Group, Flight Centre Travel Group, City Beach, Scentre Group and Macquarie Leisure. Kevin has delivered strategic consulting for well-known brands including Optus, Vodafone, AFL, News Corp, USG Boral, O’Brien Glass, TAFE QLD, Supercars, Australian Super, Trade Me, Blackmores and Mission Australia. Kevin has been responsible for delivering multi-million-dollar projects including enterprise digital, CX and marketing transformation projects, one of Australia’s largest customer research programs, large scale loyalty projects, and the rollout of digital experience technology globally across 11 countries. Kevin has also delivered more than 140 digital platforms globally across his career, including 121 websites, 8 ecommerce platforms and 11 mobile applications.

Prem Pavan, Vice President, Asia, LivePerson

Prem is Vice President Asia at LivePerson, and has joined to drive the go-to-market strategy, growth and operations across Asia. He is a seasoned business leader in the technology industry. He has more than 20 years experience leading and growing businesses across Asia Pacific markets.

Prior to joining LivePerson, Prem was VP & MD at Citrix, where he led the transformation of the business across Asia driving profitable growth, productivity, market expansion and customer, partner and employee satisfaction. Previously he served as Head of business at Kofax and Software AG driving businesses across Asia and South-East Asia respectively.

Prem is passionate about evangelizing new trends in Human Centric AI, Future of Work, Digital Transformation and Leadership and is a frequently invited speaker in a variety of industry and technology forums.

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