Asia's #1 Regional Customer Contact Event
September 02 - 05, 2025
| Singapore
From Chatbots to Communities & Champions: Re-Imagining Customer Journeys for Exceptional Service
Contact centres across Asia are under mounting pressure to balance rising customer expectations with shrinking budgets amid an uncertain and inflationary economic environment. Heightened competition and the need to retain customers are driving organisations to reimagine service models that build trust, loyalty, and long-term engagement—all while achieving cost efficiency.
At the same time, a rapidly evolving environment is changing the way organisations approach AI, technology, and service delivery. From adopting customer-centric innovations to scaling cost-effective solutions, businesses are navigating new demands in their pursuit of digital transformation. This dynamic landscape requires strategic foresight and a clear understanding of emerging trends.
Customer Contact Week Asia 2025 serves as the definitive platform to equip delegates with the tools and insights needed to overcome these challenges. Through expert-led discussions, innovative case studies, and hands-on strategies, attendees will gain actionable approaches to optimise customer service operations, strengthen engagement, and achieve excellence in a rapidly evolving market. This is your opportunity to lead and thrive in Asia’s transformational customer service revolution.
2024 Speakers
Anila Fredericks
Head of Customer Service Operations
Telstra
Darko Popovic
Chief Operations Officer
Multitude Bank
Maple Chang
Director of Customer Contact Centre
CPF Board
Jacque Lim
First Vice President, Group Head of Operational Excellence, Group Retail & Channels Tech&Ops
UOB
Rajendran Gunaratnam
Head of Contact Centre Operations
U Mobile
Martin Head
General Manager, Customer Support Innovation
FUJIFILM Business Innovation
Philip Joseph
Senior Vice President Customer Experience & Service Operation
PT. Indosat Tbk
Anila Fredericks
Head of Customer Service Operations
Telstra
Felicia Cao
Head of APAC Contact Centre Operations Business Operations, Singapore
The Lego Group
Bhavani Mishra
Senior Director, Operations
foodpanda
Felicia Cao
Head of APAC Contact Centre Operations Business Operations, Singapore
The Lego Group
Chin Kiat Teo
Senior Vice President, Regional Channel Experience
Lazada
Amelia Bones
Regional Customer Support Lead, APAC
Wise
Sundar Arumugham
Director - Customer Care Strategy & Innovation
HP
Rex Chua
Director, Service Experience Centre
Inland Revenue Authority Singapore (IRAS)
Syarif Lee
Regional Head, Live Channel Experience
Lazada Group
Jackson Tan
Associate Director, Strategy & Transformation, Customer and Marketing, FairPrice Group
FairPrice Group
Helen Ng
Chief Executive Officer
General Storage Company (Lock+Store SG & MY, The Store House HK)
Andrea Linander
Group Customer Experience Lead
bolttech
Martin Head
General Manager, Customer Support Innovation
FUJIFILM Business Innovation
Babul Balakrishnan
Head of Customer Care
Thunes
Philip Joseph
Group Head, Customer Engagement
Indosat Ooredoo
Bharati Amarnani
Global Customer Support Director
Coda Payments
Jiahao Yee
SEA Customer Journey Partner
Maersk
Dominique Rose Van-Winther
Chief Executive Officer
Final Upgrade AI
Eduardo Imperial
Head of Service Management Asia
Vodafone
Martin Taylor
Deputy CEO
Content Guru
Louis Teoh
Regional Director, Commercial Operations
Genesys APAC
Sanjay Gupta
VP, Sales, South Asia and Middle East
NICE
Jessie Hoong
Managing Director
novomind APAC
Saurabh Chandre
Associate Vice President, CCS-Customer Interaction Suite
Tata Communications
Anupong Tasaduak
Chief Commercial Officer
NocNoc
Prabhakar Bisen
Chief Operations Officer
IGT Solutions
Testimonials
Enjoyable!
Great networking and industry knowledge sharing!
Thanks for giving us the platform to share the work we are doing at CPF”
Thanks all, it was a good discussion!
Why Attend Customer Contact Week Asia 2025
Explore the newest innovative solutions and technologies from Exhibitors
Network, engage and discuss with your peers in the Customer Contact community
Stay ahead of the curve and gain insights on new ideas and perspectives from expert industry leaders
Stay ahead of the curve and gain insights on new ideas and perspectives from expert industry leaders
If you would like to reach senior decision makers with the authority over investment decisions, this is the event for you!
CCW is the World’s Largest Customer Contact Event Series
The 14th Annual Contact Centre Week Asia, is an extension of the 19th Annual Call Center Week from Las Vegas USA!
Access Your Market’s Top Decision Makers
CCW is a must attend event for businesses offering solutions to Heads/Directors/Managers of Contact Centre, Operations, Service Delivery and more.
Demonstrate your Expertise and Product Excellence
Solution-oriented opportunities to engage with decision makers who specifically want to learn how your solutions can help solve their organisational goals, including IDGs and more.
Branding and Product Positioning
CCW is Asia's #1 Regional Contact Centre event, ensuring maximum exposure and branding. Position your brand as an industry leading solution now!
2024 Sponsors & Exhibitors
Other Customer Experience Events
In Partnership With :
QUESTIONS?
Contact us via email at enquiry@iqpc.com.sg.
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