Chief Experience Officer Exchange

July 17 - 19, 2024 | The Guest House at Graceland | Memphis

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Welcome to the Chief Experience Officer Exchange

The CXO Exchange is an invitation-only event is built for today's senior CX Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.

Priorities have shifted, new challenges have emerged and the CX function has to now modernize at an unprecedented rate.
Join us for a unique benchmarking and solution sourcing opportunity from Memphis!

Benchmarking

Because of the unique structure of the Exchange, benchmarking & networking are more productive with shared challenges, insights, and goals during scheduled and unscheduled activities.

Networking

The Exchange gathers senior executives in order to provide a myriad of actionable takeaways, ranging from insight into new technologies to guidance on measuring performance to strategy for establishing a customer centric vision that will turn customers into advocates.

1:1 Business Meetings

Shorten your RFP Cycle! Take part in one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.

Project Analysis

Take 2.5 days out of the office to not only learn, but also to relax and brainstorm in luxury. Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.

Key Discussion Topics

Join top industry leaders at the Chief Executive Officer Exchange to navigate evolving customer expectations and drive the paradigm shift towards unparalleled customer experiences and reaping the rewards of innovation.

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2024 SPEAKERS

George Alifragis

Senior Vice President

Metropolitan Partners Group

Neil Gomes

Chief Digital Officer

AmeriHealth Caritas

Joe Charnitski

Director, Field Communications

Sprinklr

Jonathan Bowers

Global Customer Sucess Operations Lead

Rockwell Automation

Thomas Matesic

Vice President, Admissions Contact Center

Universal Technical Institute

Brandi Yates

Associate Vice President of Learning and Development

Ultimate Medical Academy

Aish Sinha

Global Head, New Business Development

TikTok

Stephen Framil

Global Corporate Head of Accessibility

Merck

Katherine Ketter

Assistant Vice President, Customer Experience

Jefferson Health Plans

Cindy Chastain

SVP, Global Customer Experience & Design

MasterCard

David Weisman

Chief Experience Officer

NYC Health + Hospitals

Chris Stair

VP, Product Design

JP Morgan Chase

Kathy Denton

Director, Office of Patient Experience

MD Anderson Cancer Center

Elizabeth Dominicci-Greer

Vice President of Customer Success

TriNet

Jaysa Boyer

Head, Employer Engagement

Ultimate Medical Academy

Eric Bruce

Chief Experience Officer

National Gallery of Art

Adam Pruitt

Vice President, Design & Customer Experience

JP Morgan Chase

Paul Puopolo

Executive VP of Innovation

Dallas Fort Worth International Airport

Carey Stoker

Senior Vice President, Customer Experience

Groundworks

VIEW 2024 SPEAKERS

HEAR WHAT EXECUTIVES HAD TO SAY:

"The business meetings have opened up my eyes to the options that are available to us as a provider of service to our customers. There’s a lot of innovative technology out there, everybody has their different perspective on the best way to do it and I’ve been able to take little bits of ideas from each one and determine what’s best for AutoCar. Ultimately, the vendors and partners here were fantastic, and they have some great options available for anybody that’s looking for solutions to improve their customer experience.”

Chief Experience Officer, AutoCar

"The 1:1 meetings have been very important in terms of introducing me to solutions from organizations that I otherwise would not have known existed. And these organizations are providing solutions that are pertinent to some of the pain points that we’re going through, are pertinent to some of our enterprise level strategic initiatives."

Director of Marketing Retention, Healthfirst

"There is a lot of value that I got in the few days which you may not get from a large conference with a lot of other customers. It was very targeted and a lot of prep that the team put into it, it was very meaningful, purposeful, and valuable of my time.”
Senior Director, Engineering for Customer Service Technology, eBay