Chief Experience Officer Exchange
July 17 - 19, 2024 | The Guest House at Graceland | Memphis
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2024 Solution Providers
Five9
Website: five9.com
Five9 is an industry-leading provider of cloud contact center solutions, bringing the power of cloud innovation to more than 2,000 customers worldwide and facilitating more than six billion customer engagements annually. The Five9 Intelligent Cloud Contact Center provides digital engagement, analytics, workflow automation, workforce optimization, and practical AI to create... Read More
Freshworks
Website: freshdesk.com
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software-as-a-service that’s affordable, quick to implement, and designed for the end-user. Unlike legacy software, Freshworks builds tech that works for everyone, making it easy... Read More
IA Solutions
Website: iacallcenter.com
IA Call Center is a call center and client partnerships provider, offering customized Inbound call center services and solutions that improve business processes and enhance customer service. Every business face’s challenge, but at the same time, every business and challenge is unique. That’s why we developed our inbound call center... Read More
Insight Managed Solutions
Website: https://getinsite.io/
Insite Managed Solutions, LLC provides best-in-class contact center business management solutions to cross-industry clients across the globe. Founded in 2007, our passionate operations experts use unique and proprietary data-backed approaches to identify revenue and cost savings opportunities, optimize processes, and enhance the employee and customer journey. In short, we provide... Read More
Interactions
Website: interactions.com/
Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the... Read More
Nextiva
Website: https://www.nextiva.com/
Nextiva is a cloud communications company that helps businesses build deeper connections with their customers. Nextiva combines— voice, video, collaboration, SMS, and surveys — to help businesses access the information they need at the right time to drive better business results. Nextiva was named the “#1 Business Phone System of... Read More
NTT Data
Website: www.nttdata.com
As a global BPO business we offer next-generation business processing outsourcing, business processing as a service, automation, AI and digital operations solutions. Our business is anchored on innovation and a client-first philosophy, meaning you can leverage industry expertise, global delivery capability, digital transformation, and an automation-first approach to accelerate business... Read More
Observe.ai
Website: observe.ai/
Observe.ai is an Agent first, 'Voice AI' start-up for Call Centers. We work with platform partners such as TalkDesk, Enterprise Call Centers like Concentrix and with various financial services companies across the globe. The goal is to help every call center agent be more productive by providing insights on every... Read More
RingCentral
Website: ringcentral.com
RingCentral, Inc. (NYSE: RNG) is a leading global provider of AI-first cloud-based business communications and collaboration that seamlessly combines phone system, messaging, video, webinars and hybrid events, and contact center. RingCentral empowers businesses with conversation intelligence, and unlocks rich customer and employee interactions to provide insights and improved business outcomes.... Read More
Smart Communications
Website: smartcommunications.com/
Smart Communications provides the platform that leading organizations trust to deliver personalized, consistent and compliant conversations across all touchpoints and channels. The Conversation Cloud™ consists of SmartCOMM™ for enterprise-scale customer communications, SmartIQ™ for digital forms transformation, and Smart™ for trade documentation. Over 650 enterprise organizations across the globe rely on... Read More
Sprinklr
Website: sprinklr.com
Sprinklr is the unified platform for all customer-facing functions. We call it unified customer experience management (Unified-CXM). We help companies deliver human experiences to every customer, every time, across any modern channel, at a once-impossible scale. Headquartered in New York City with over 2,400 employees globally, Sprinklr works with more... Read More
Working Solutions
Website: workingsolutions.com
With 27 years of success, Working Solutions is a recognized leader in scalable contact center services. Our experts know how to blend artificial intelligence for routine tasks with intelligent agents to solve complex issues for the best customer experiences (CX). Fast and fluid, our virtual workforce of sales, service and... Read More
