Take a look at the companies, job titles, and top priorities of executives who joined last year's CXO Exchange events!

In this complimentary Q&A, Kapil Ralli, Senior Vice President at Goldman Sachs discusses strategies to achieve higher customer retention, key elements to understanding experience design, and his predictions for where customer expectations are heading.

Check out which top executives have already confirmed their attendance to the CXO Exchange this July 17-19 in Memphis!

Angel Rogers is responsible for Rockwell Automation's partner Customer Success strategy and execution and oversees the Customer Experience Journey team who designs, builds, activates, and continually improves the end to end customer experience across our product, service, and subscription offerings.

In this Q&A style interview she discusses timeless CX principles, how to foster long-lasting customer loyalty, prioritizing human interaction in our highly digitalized era, and more.