Kathy Denton has been a facilitator and leader of change and performance improvement for over 25 years in both the private and public sectors.  The last 18 years she has been at MD Anderson Cancer Center, with the last four years focusing on improving the patient experience.  She has been instrumental in the development of the Patient Experience Program at MD Anderson Cancer Center.  She has a Six Sigma Black Belt; is a Certified Manager of Quality and Organizational Excellence and is a Certified Professional for Healthcare Quality.  She also serves on the Texas A&M University - College of Education and Human Development - Advisory Board.