Special Report: Personalizing Digital Experiences | CCW Digital

CCW Digital research confirmed that 55% of CX leaders believe that digital experiences should be just as conversational as phone calls. Further, 66% stated that customers should be able to achieve everything they can in-person or over the phone on digital channels.

When considering the future of experiences, and looking as far as 2030 - it is clear that enhanced personalization and engaging digital support will be critical. Working to achieve this reality now, and enhancing operations with effective, sophisticated technology, will ensure businesses are in the position to continually develop and grow moving forward.

This report will cover:

• New technology for enhancing digital CX
• Research on customer expectations for digital
• Strategies for repositioning digital as a value add