Abhinandan Jain

Passionate about the role of technology in delivering world-class customer experiences (CX), Abhinandan Jain has been at the cutting edge of digital CX design for more than 25 years. Having enabled hundreds of companies from telecom operators and best-loved retail brands to insurance and healthcare providers to unlock the potential of digital transformation, today Abhinandan is focused on the opportunity technology presents to improve the contact center agent experience to drive employee engagement and deliver a superior CX. Committed to sharing his skills with the next generation, Abhinandan is an entrepreneurship youth mentor and the founding member of a non-profit focused on providing affordable medical care to the underprivileged. Today, Abhinandan leads digital CX design and deployment for brands across the globe in his role as Chief Growth Officer at Startek.