Jill Wallace
Vice President, Customer Experience and Engagement MastercardJill Wallace is a Payment Systems industry professional with many years industry experience and is enjoying a 15-year career with Mastercard. Focused on embedding CX and UX in product and service models to create a seamless omni-channel customer experience, she ensures improving customer satisfaction is foundational. Passions include asset-based thinking, process improvement / streamlining operations, innovation, building & coaching effective, engaged teams and enjoys mentoring others for empowerment on their career journey. Jill is adept at outlining and executing the critical steps needed to achieve company objectives by connecting every team member to the part they play in the success of the organization. Experienced in managing global teams, creating a cohesive vision and operational strategy, she looks to introduce innovative tools and process improvements for operational excellence.
DAY 2 | Thursday, May 15
7:50 AM CHIEF CHAT | The Future of Experience
To set the stage for the day, join three visionary cross-industry CXOs as they share their insights on the evolving landscapes of experience. As organizations navigate rapid technological advancements, rising customer expectations, and the increasing importance of employee engagement, these leaders will explore the broader trends shaping the future of experience. From the integration of AI and automation to balancing personalization with privacy concerns and fostering collaboration across teams, they will discuss the key challenges and opportunities in leading through these transformations. Join us for a deep dive into the experience economy and how leadership is navigating this shifting landscape.
Check out the incredible speaker line-up to see who will be joining Jill.
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