Luke Williams

Senior Director, CX Measurement & Insight Strategy Microsoft


DAY 2 | Thursday, May 16

4:15 PM PANEL + QA: "Balancing AI and Human Touch in Customer Experience"

Explore the intersection of artificial intelligence and the human touch in crafting exceptional customer experiences. This panel discusses strategies for leveraging AI to enhance efficiency and personalization while maintaining the vital human connection that fosters trust and loyalty. Gain insights into achieving the perfect balance for a seamless and impactful customer journey.



Check out the incredible speaker line-up to see who will be joining Luke.

Download The Latest Agenda