Tope Sadiku

Global Head of Digital Employee Experience Kraft Heinz

Tope has an eclectic background, majoring in finance, economics, psychology and human-centric design. Tope has partnered with multiple Fortune 500 organisations, integrating her academic knowledge to drive profitability in a more responsible conscientious manner. She has worked with Kraft Heinz for the past four years and has recently relocated from London to Chicago. Currently serving as their Global Head of Employee Digital Experience, Tope’s focus is to increase employee productivity and creativity with the use of Technology. Tope is a thought leader in the area of Future of Work/ Life, actively contributing towards research and experimentation in how people interact, achieve objectives, connect and collaborate between physical and virtual spaces winning 2022 Top 25 HR Influencers Refine EX and 2021 Globant Digital Disruptor Culture and Agility Ignitor Award Winner. She also serves as a Board Member for; the Institute of Work and Economy, the Science and Technology Coalition, The Luminarts Foundation and YWCA Women in Tech exploring how societies and economies will achieve the promise of work and life through technology and the arts.

DAY 1 | Wednesday, May 15

11:00 AM PANEL + QA: "Human-Centric Design: Building Experiences for Enhanced Engagement"

This session will uncover the transformative power of viewing design through a human-centric lens. Our panel of industry leaders will share real-world case studies and effective strategies to ensure design choices resonate deeply with user needs and aspirations. Discover how marrying empathy with design can lead to greater customer satisfaction and lasting loyalty across diverse industries

DAY 2 | Thursday, May 16

9:00 AM PANEL + QA: "Building a Longitudinal Customer Journey with Technology: From First Interaction to Lifelong Loyalty"

In the age of technology, creating a comprehensive and dynamic longitudinal customer journey has never been more crucial for business success. This talk explores the art of building a customer journey that spans from the initial touchpoint to lifelong loyalty, leveraging cutting-edge technology. Discover how to map, analyze, and optimize customer interactions at every stage, from awareness to advocacy. Explore the role of AI, automation, and analytics in crafting a seamless and personalized journey. Join us as we unveil the power of technology in crafting experiences that leave a lasting impact and foster unwavering customer loyalty.

Check out the incredible speaker line-up to see who will be joining Tope.

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